The Challenge
Teams were overloaded by constant ad-hoc requests and mid-cycle priority changes. Unplanned work frequently displaced committed scope, creating volatility, missed commitments, and decision friction.
The Approach
I implemented a single-channel intake model and introduced explicit prioritization guardrails. Scope changes required structured trade-off decisions rather than informal escalation. Decision ownership was clarified to reduce reactive overload.
The Outcome
Unplanned work intake decreased by ~30–35%.
Team focus improved, overload dropped, and commitment reliability increased — stabilizing execution without adding process overhead.
The Challenge
Teams were overloaded by constant ad-hoc requests and mid-cycle priority changes. Unplanned work frequently displaced committed scope, creating volatility, missed commitments, and decision friction.
The Approach
I implemented a single-channel intake model and introduced explicit prioritization guardrails. Scope changes required structured trade-off decisions rather than informal escalation. Decision ownership was clarified to reduce reactive overload.
The Outcome
Unplanned work intake decreased by ~30–35%.
Team focus improved, overload dropped, and commitment reliability increased — stabilizing execution without adding process overhead.